Client Services

Partner with FMS to create innovative collection solutions for your ever-changing accounts receivable requirements. We can help you design unique collection solutions that will improve your company’s collection performance. Our collection services provide a highly trained and experienced team of people and industry-proven collection best practices.

Healthcare Providers

FMS partners with hospitals, healthcare services and physician groups to develop customer sensitive yet effective collection strategies. FMS utilizes a combination of highly trained collection professionals and state-of-the-art technology to improve your overall financial performance while strengthening your collection effectiveness and improving bad debt recovery.

  • First Party Early or Late Stage Collections
  • Early-Out Pre-Charge-Off Collections
  • Skip Trace Solutions
  • Third Party Contingency Recovery Programs
  • Collection Letter Series

Financial Services Providers

FMS has a long history of providing innovative collection and recovery services to the Financial Services industry. FMS serves many of the top providers of consumer loans, auto finance lenders, home equity loans, mortgage services and other consumer and commercial lenders.

  • First and Third Party Collection Programs
  • Delinquent Consumer or Commercial Calls
  • Early Out Pre-Charge Off Programs
  • Early and Late Stage Recovery Programs (Primary through Quinary)
  • State-of-the-art Automated Skip Trace Process
  • Collection Letter Series

Bank Credit Card

FMS has a long history of providing innovative collection and recovery services to the bankcard industry. FMS serves many of the top bank credit card issuers and consistently delivers best-in-class performance and service. FMS provides the following services for our bankcard clients.

  • First or Third Party Collection Programs
  • Early and Late Stage Recovery Programs (Primary through Quinary)
  • Early-out Pre-charge-off Programs
  • State-of-the-art Automated Skip Trace Process

Retail Private Label Credit Card

FMS has a strong history of providing innovative collection and recovery solutions to the retail credit card marketplace. FMS serves many of the top retail credit card issuers and consistently delivers best-in-class performance and service. FMS provides the following services for our retail credit card clients.

  • First or Third Party Collections
  • Early and Late Stage Recovery Programs (Primary through Quinary)
  • Early-out Pre-charge-off Programs
  • State-of-the-art Automated Skip Trace Process

Utility Companies

As utility bad debt continues to increase year after year, utility companies continue to face the challenges of improving the cash flow revenue cycle. FMS will partner with utility providers to help them address the challenges of their industry while developing best-in-class collection strategies to improve revenue cycle performance and improve bad debt recoveries.

  • Delinquent Consumer and Commercial Collection Programs
  • First Party Payment Reminder Calls
  • Third-Party Contingency Recovery Programs
  • Early-out Pre-charge-off Collections
  • Skip Trace Solutions
  • Delinquent Final Bill Collections
  • Final Bill Collections

Telecommunication Companies

As the telecommunications industry continues to evolve, and as competition continues to drive down margins, bad debt continues to increase year after year. FMS will partner with telecommunications providers to help them face the daily challenges of a highly competitive industry and develop best-in-class collection strategies to manage delinquency more efficiently and effectively, improve bad debt recoveries and improve overall financial performance.

  • Delinquent Consumer and Commercial Collection Programs
  • First Party Early Stage Collections
  • Early-out Pre-charge-off Collections
  • Skip Trace Solutions
  • Third Party Contingency Recovery Programs
  • Collection Letter Series

Educational/Governmental Agencies

FMS is GSA certified and approved to represent the educational and student loan debt collection industry. We have a specially trained team of management and collectors who understand FFELP,Perkins and other Title 4 Loan and Tuition Programs. FMS will partner with the Educational Institution, Guaranty Agency and Lender to deliver best-in-class collection performance and bad debt recovery while maintaining the professional image for the educational institution.

  • First and Third Party Collection Programs
  • Post Default Collections
  • Early-out Pre-charge-off Collections
  • Skip Trace Solutions
  • Third Party Contingency Recovery Programs
  • Supplemental Pre-claim programs

Check Recovery Services

FMS will partner with clients to develop customer sensitive yet effective collection strategies utilizing the combination of highly trained collection professionals, collection letters, check imaging, attorney letters, and state-of-the-art technology to maximize your collection effectiveness and improve bad debt recovery.

  • First or Third Party Collection Programs
  • First Party Early or Late Stage Collections
  • Early-out Pre-charge-off Collections
  • State-of-the-art Automated Skip Trace Process
  • Third Party Contingency Recovery Programs
  • Collection Letter Series

Commercial Creditors

FMS provides accounts receivable management solutions to the “business to business” industry. FMS will partner with commercial lenders to help them address the challenges of their industry while developing and delivering best-in-class collection strategies to maximize cash flow, reduce customer delinquencies and improve bad debt recovery.

  • First or Third Party Collection Programs
  • Early-out Pre-charge-off Collections
  • Skip Trace Solutions
  • Bad Debt Contingency Recovery Programs